In a situation where you have more than one camera connected to your computer, for example a laptop with both a built in webcam and a USB-connected webcam, you may need to select the correct camera to use in Google Chrome's settings.
This guide assumes that you are using Google Chrome. If you would like us to write a similar guide for an alternative browser, please get in touch with us letting us know which browser(s) you use. You can read our guide on Mozilla Firefox here.
Note: if you are unable to access these settings, please consider contacting your systems administrator for assistance, as you may not be permitted to change these settings under your establishment's security policies.
- Connect your webcam and make sure that it is working
- Access Google Chrome's settings
- Navigate to Chrome's settings for cameras
- Choose the camera that you prefer
Connecting your camera
If it uses a USB connection, please make sure that your intended camera is plugged in.
Depending on your operating system and configuration, you might be able to check that it is operational by using Windows 10 Camera or a similar application if they are installed. The MacOS equivalent is called Photo Booth. These utilities are primarily used for taking a photo using your webcam, but you can use them to make sure that it is working.
Opening Google Chrome's settings
- Open Google Chrome and select the Settings option from the menu. You can navigate there from the menu on the top right in chrome.
Navigating to camera settings
In Google Chrome, the settings pages are hierarchical and you won't immediately see camera settings unless you search for them.
This is the first page of Chrome's settings menus, use the search box to search for "camera".
You will see a yellow caption box appear above site settings. Follow this hint from Chrome.
When you click through to "Site Settings," the camera settings will be highlighted yellow. Please click through again and you will see Chrome's menu of settings for your connected cameras.
Selecting your camera
Now that you are in Chrome's camera settings, you can select the camera device from a list in the drop down menu (surrounded in red by us for emphasis). The device name will normally be named after the manufacturer's brand. In the case below, we have selected a laptop's built-in webcam (the laptop is made by HP).
If you don't find your camera listed in the menu below, there's a chance that it is not connected properly. After checking the physical connection to the camera, we recommend that you repeat the steps in Connecting your camera.
Further down the page, you can also verify that our address, educationplatform.co.uk , is not on the list of websites where use of the camera is blocked. In the example above, we have accessed the Education Platform and used the webcam, so it appears on the list of sites under "Allow".